Terms & Conditions
Terms & Conditions
Welcome to Transports A-Z, a premier SEN & School Transport provider based in Wembley, North West London. By using our services or visiting our website, you agree to the following Terms & Conditions. These terms apply to all clients, including London Local Authorities, schools, and parents within the M25.
1. Services Provided
Transports A-Z provides:
- SEN & School Transport across London
- Wheelchair Accessible Services
- Specialist transport for schools, Local Authorities, and families
Furthermore, we strive to ensure that all transport is safe, reliable, and compliant with London transport regulations, including ULEZ requirements.
2. Booking and Payment
Bookings for SEN & School Transport or wheelchair-accessible services must be confirmed in advance. Additionally, payment terms and invoicing will be provided at the time of booking.
- Payment methods accepted: bank transfer, invoice, or authorised payment gateways
- Fees may vary depending on route, distance, and service type
- Cancellations must be communicated at least 24 hours in advance
As a result, we can maintain reliability and ensure that London-based school runs operate smoothly.
3. Passenger Responsibilities
Passengers and guardians are expected to:
- Provide accurate information regarding SEN needs or accessibility requirements
- Ensure pupils are ready at the agreed pick-up time
- Follow instructions from drivers and passenger assistants for safety
Moreover, compliance with these responsibilities ensures safe and timely journeys across North West London and all London boroughs.
4. Driver and Vehicle Standards
All Transports A-Z drivers and passenger assistants are:
- DBS-checked and professionally trained in SEN transport
- Experienced in assisting wheelchair users and children with special needs
- Operating vehicles that are fully maintained, licensed, and ULEZ-compliant
Therefore, every journey is conducted safely, respectfully, and in accordance with London transport regulations.
5. Liability
Transports A-Z is committed to safety, but we cannot accept liability for:
- Delays caused by London traffic or unforeseen circumstances
- Personal belongings left on vehicles
- Any incidents resulting from non-compliance with passenger responsibilities
However, we take every precaution to provide reliable and secure transport across London and within the M25.
6. Privacy and Data Protection
We handle personal information in line with our Privacy Policy. Specifically, information about passengers, schools, and routes is collected solely to provide professional SEN & School Transport services.
Consequently, all data is stored securely and is not shared with third parties without consent.
7. Amendments
These Terms & Conditions may be updated periodically. Therefore, users should check this page regularly to stay informed about changes that may affect their transport services in North West London and Greater London.
8. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be handled under English law and jurisdiction.